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FAQs
// FAQ
Frequently Asked Questions
Domain & Web Hosting
What is a Domain?
A domain name is a system for assigning ‘addresses’ to internet web servers. It is somewhat like a sign-post directing traffic to the individual space where your website is digitally located on a hosting server.
Can I purchase my own Domain?
Yes, a Domain needs to be purchased and its registration has to be renewed regularly to ensure that you remain its owner.
To purchase a Domain, see our recommended registrar here.
What is Website hosting?
Website hosting is required in order to get your website online. It is the space that you ‘rent’ which houses your web files and allows users to access your site and the information contained in it.
To host your website, please click here.
Are there any other on-going costs to keep my Website published?
Yes, to keep your website published you will need to ensure that it remains hosted and that your domain is also valid. Also, it is necessary to have all the associated tools and addons updated.
Note that both, the website hosting and domain registration are interdependent.
Do you redesign existing Websites?
Yes, we certainly do! It’s important to approach website redesigns based on your renewed mission, vision and goals. This will ensure the project is an overall success from your ROI point of view.
Please contact us here.
Do I need to test my Website?
Yes, we will need your support with testing the project,
Testing and achieving sign-off will require some time investment at the end of a project, and potentially at intervals across the life of the project too – So make sure that you set aside some time in your diary for when it’s needed.
How will you handle project payments from us?
We work on a 30% upfront basis with 40% payable upon the agreed designs and layouts. This is when we shall require all content and relevant details for each page to allow us to proceed. The remaining 30% is payable upon completion of the project.
Can you help me rank higher in Google?
Ranking high in Google search results is like gold dust. These days it’s a lot more challenging due to higher and stricter compliance requirements from Google. Thankfully, we have the SEO tools and know-how to maximize your chances.
Can you do a health check and speed optimization for my existing Website?
Yes. We are experts in assessment of websites and improving their overall performance. We can optimize page speeds for faster loading. Please note, optimization and loading speed are also dependent on the location of your server that hosts your website and domain, the coding and structure of your website as well as many other relevant tools.
Please contact us here.
How long does it take to build a Website?
This completely depends on the size and type of site you require. We make simple business sites with only a few pages to large multi-national sites with multiple pages and features and everything in between.
Do you provide on-going support, maintenance and updates?
Yes, we do. If you need to engage us for ongoing support and maintenance, simply contact us here.
Can you help me with digital marketing?
Yes, we can. Simply contact us here for more information.
I want to receive online payments on my Website, how does this work?
Your customers can pay using their Credit/Debit cards if your website is integrated with an Internet Payment Gateway (IPG) provider.
This service is normally available through banks as well as other third-party payment providers.
Additionally, there could be Digital Mobile Wallet and other payment services available depending on your country of business.
I have a question that isn’t listed here?
Simply contact us for more information.
App Development
I’ve got an idea, how do I start?
Let's Talk. Please schedule a meeting with us to discuss in confidence.
We’re always happy to help and build upon your idea to turn it into a reality.
Can you build Apps for both IOS and Android?
Yes. We can make Apps in Native Android or iOS as well as using a framework that can support both mobile platforms in one product.
Will I own the source code?
Yes, you will be assigned appropriate copyright or license rights for the bespoke code that we write for your project.
The complete code for your project shall be provided to you.
Can we connect our existing Website/Tools/CRM with our App?
Usually yes. Most app systems will have an interface for integration. This can be an API documentation, or a Plugin that can be used for the integration development.
I want to receive online payments on my App, how does this work?
Your customers can pay using their Credit/Debit cards if your App is integrated with an Internet Payment Gateway (IPG) provider.
This service is normally available through banks as well as other third-party payment providers.
Additionally, there could be Digital Mobile Wallet and other payment services available depending on your country of business.
Can you manage our marketing channels for us?
Yes, we can. Please contact us here.
Do I need to test my App?
Yes, we will need your support with testing the project,
Testing and achieving sign-off will require some time investment at the end of a project, and potentially at intervals across the life of the project too – So make sure that you set aside some time in your diary for when it’s needed.
How long will it take to build and launch my app?
Many factors contribute to launching a successful project, and some requirements may result in the project taking longer to develop than others.
Hence, we can provide an indication once we have a complete understanding of your project.
Do you provide on-going support, maintenance and updates?
Yes, we do. If you need to engage us for ongoing support and maintenance, simply contact us here.
How do I ensure that my App remains published and downloadable?
You will need to ensure that it remains published in Google Playstore / Apple Appstore and also to ensure the validity of all associated App addons and integrations.
How will you handle project payments from us?
We work on a 25% upfront basis with 25% payable on the agreed designs and layouts based on the scope of works. Upon making the App available for testing, 30% will be payable. The remaining 20% is payable upon completion of the project.
I have a question that isn’t listed here?
Please contact us here.
Shipping Integration
What is an API?
API is the acronym for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other.
What is a Plugin?
A plugin is a software add-on that is installed on a program, enhancing its capabilities. For example, if you wanted to watch a video on a website, you may need a plugin to do so. If the plugin is not installed, your browser will not understand how to play the video.
Do we need to purchase the API/Plugin?
Depending on the use case there maybe API's and Plugins available at no cost however, for advanced features and functionality they would normally require purchasing.
Is there any extra cost for integration?
Yes. This will depend on the shipping courier you are integrating with and whether or not they have an API/Plugin available.
How long does it take for implementation?
This completely depends on your project requirements and the availability of the information required for the integration.
Payment Integration
What is Internet Payment Gateway (IPG)?
An IPG is a merchant service that processes credit/debit card payments for mobile apps, ecommerce sites and traditional brick and mortar stores.
This service is normally available through banks as well as other third-party payment providers.
What are the benefits of having an IPG?
There are many benefits of accepting online credit/debit cards through an IPG, such as:
- Wider Customer Reach
- Instant Transaction Processing
- Easy Checkout
- Maximize on Sales
- Increased Efficiency
- Accessibility
- Impulse Purchasing
Payment Gateways are often compliant with security standards like PCI DSS, etc. providing secure transactions and have bank level security.
How long does it take for implementation?
This completely depends on your project requirements and the availability of the information required for the integration.
Do we need to purchase the IPG API/Plugin?
Depending on the use case there maybe API's and Plugins available at no cost however, for advanced features and functionality they would normally require purchasing.
Is there a fee to use IPG API/Plugin?
Normally there is a small fee payable regularly however this depends on the IPG service provider.
E-mail Hosting
Can you host my Emails?
Yes we can. You can host your email together with your web hosting on one platform or host them totally separately. Simply contact us here to start the process.
Will I lose any email when switching over to your service?
No, when you move your email accounts to our hosting, we guide you through the process to ensure that no messages are lost during the transition. Simply contact us here to start the process.
How do I access my mailbox?
You will be able to access your mailbox in two ways, either by setting up your email account on your mobile or by accessing it through the webmail via internet.
How many email accounts can I create?
This will depend on your requirements.
What are the on-going costs to host my email accounts?
To keep your email accounts active, you will need to ensure that it remains hosted and that your domain is also valid.
Note that both, the email hosting and domain registration are interdependent.
Digital Marketing
What is Search Engine Optimization (SEO)?
Search Engine Optimization is to increase the ranking of your digital platform on online search engines to increase its visibility when users search for relevant keywords and make queries.
What Social Media platforms are best for my business?
We help ambitious businesses like yours to scale by building awareness, driving web traffic, connecting with customers, and growing overall sales.
The first step is to prioritize what’s important to you. Is it expanding your reach? Is it generating more leads? Is it about brand awareness?
You will need to determine which channels are the most popular based on the countries where you will be doing business.
What is the difference between Digital Marketing and Digital Advertising?
Digital advertising tends to be broadly targeted and disruptive. Digital marketing, which includes content marketing, is more focused towards specific customers. Digital marketing also aims to attract potential customers instead of disrupting them.
How will you handle Digital Marketing project payments from us?
Simply contact us here to start the process.
POS Software - ServQuick
What is ServQuick Cloud POS?
ServQuick is a Point Of Sales Software for Quick Service Restaurant businesses. ServQuick is hosted in a cloud server and can be accessed via multiple devices. ServQuick specializes in food and beverages businesses. It is easy to setup, has hassle free billing with intuitive design and your transactional data gets synchronized with Cloud Data Server in real-time, giving you the control to manage your business from anywhere, anytime.
How do I get started with ServQuick Cloud POS?
Simply call us on 7751544/7751543 or drop an email at sales@vkjglobal.com and we will get the ball rolling. You can also request for a Demo account and create the Master Data of your business and start testing!
Can I use ServQuick Cloud POS in the absence of Internet?
If you are using a tablet device with our iOS or Android App, you can continue billing and the data gets synced once the internet connection is back up. However, you would still require an internet connection to continue billing if you are using the Web app.
What are recommended hardware specifications to run ServQuick Cloud POS?
Any PC / Mac with Google Chrome browser. In case of iPad App, you require iOS 7 or above and for Android App, you require Android 6 and above.
Can I import the menu from my existing POS App into Servquick Cloud POS?
Now that you have the menu ready, all you have to do is put them into a CSV file. This can be downloaded from the POS settings, which is available at Item > Import and set your menu in no time and start selling.
Do I need your physical attendance to setup the POS in my store?
There will be no need to visit your store as the entire setup can be done online and via remote connection.
How is the pricing set for ServQuick?
Pricing for ServQuick Cloud POS is based on a subscription model, which starts with a free 14 day trial. You do not need to do any setup or re-enter data should you decide to purchase. You can go ahead and use the trial account as your live business. To get a quotation simply contact us on 7751544 or sales@vkjglobal.com and we shall get back to you as soon as possible.
What does the Subscription fee cover?
The Subscription fee covers continuous product updates, daily support to clarify your queries via email, chat, voice support and remote connection to your device.
What is the licence model of ServQuick?
The license model comes in two ways:
a) Register - The licence will be mapped to a unique device and ServQuick can be accessed only from that particular device through a single login. Multiple users can be created with their own login credentials.
b) Admin User - Can be accessed from anywhere, regardless of the device used but only one user can login at any given time.
Will ServQuick work for me if I have multiple branches under same business?
Certainly! ServQuick Cloud POS is highly scalable and designed to expand as you grow. Be it a single outlet or a multiple branch business, ServQuick is the smart choice to grow with.
My business runs round the clock, how long will it take to setup my menu on ServQuick and get it running?
Well, when your data is handy, you can get it imported right away. Once your menu is set up, you are all ready to start selling.
I have a question that isn’t listed here?
Please send us your query by clicking here.
POS Software - RetailEasy
How can I sign-up for a free trial?
Please contact us by clicking here.
Can I import data from other software into RetailEasy?
Yes you can.
Can I import Item (also known as SKU or Product), Customer, and Supplier details?
Yes, download the corresponding .xls upload sheet, enter the SKUs, Customers and other relevant details and upload into RetailEasy Software.
How soon can I start using the system?
RetailEasy is designed with care that requires no or minimum computer knowledge. Once you add or import item, customer, and opening stock of the items from a .xls file, you can start selling.
What happens when my trial license expires?
After the expiry of your 14 day trial, your RetailEasy account will be locked. If you still need more days to evaluate, we can extend the trial by another 7 more days for sampling the features.
Can I increase or decrease Users & Registers?
Yes, you can increase or decrease the number of Users and Register licenses as per your need.
Do I have to take back-up of sales, customer, and other details?
No, you do not need to take back-up of any data because there is a backup automation tool provided. If required, you can also export all data to save elsewhere as a .csv, .xls or .ods file.
Do you also store a backup of my data for security purpose?
Yes, we store and maintain the required master, transaction and other data on your user account at our hosted data center.
What are the minimum system requirements for RetailEasy?
CPU- Intel Core i3-4330 or higher
RAM- 4GB or above.
Hard Disk- 250 GB free space or above.
OS- Windows 8.1 /10 / Windows Server 2012 R2.
Does RetailEasy require an internet connection to use?
No.
What types of printers are supported?
Supports all types of printers such as Laser Printer, Thermal Printer and the Inkjet printers of all the brands.
Can I print my barcode labels?
RetailEasy can handle all the barcodes such as EAN Codes, UPC Codes, IMEI, ISBN or Other Serial Numbers. You can print barcodes on receiving purchase items or any time after receiving.
